Ordered these online and while they didn't live up to the hype from the other reviews, they were fine. Only complaint is that the material (not the leather) around the feet is rock-like and doesn't seem like it will soften that much with wear. Also made the mistake of failing to see that it was Vachetta leather - personal preference. In terms of delivery and customer service... TERRIBLE. Will never shop from BCBG again. The entirety of the original shoe box was smashed in and poorly taped up, there were scratches all over the boots (not just hairlines but also large, deep, obvious ones that showed a different color underneath) and the soles were dirty. Customer service stopped replying to me after 2 exchanges of emails and proceeded to ignored my concerns and questions.