International Ordering

BCBGMAXAZRIA has hired Borderfree, Inc. (“Borderfree”) to enable shipping to 100 countries and territories. International shoppers now get the benefit of seeing product prices in their local currency in most countries (some countries will see prices in US Dollars,) guaranteed order totals, cost-effective international shipping and much more. Please note that international purchases will be subject to Borderfree’s Terms & Conditions and Privacy Policy available through the links below.

Terms & Conditions: http://www.Borderfree.com/terms

Privacy Policy: http://www.Borderfree.com/privacy

International Holiday Shipping

To receive your item(s) by December 25, please ensure your order is placed by the designated Holiday Cutoff Date. The Holiday Cutoff Date is based on the shipping Destination.

Destination Carrier Holiday Cutoff Date
Canada DHL Express December 19, 2016*
  Canada Post December 12, 2016*
Mexico DHL Express December 16, 2016*
  DHL Economy December 14, 2016*
  Estafeta December 8, 2016*
Central America DHL Express December 16, 2016*
  DHL Economy December 14, 2016*
The Caribbean DHL Express December 13, 2016*
  DHL Economy December 9, 2016*
South America DHL Express December 15, 2016*
  DHL Economy December 13, 2016*
United Kingdom DHL Express December 16, 2016*
  DHL Economy December 14, 2016*
  Standard December 8, 2016*
  Postal November 30, 2016*
Western Europe DHL Express December 15, 2016*
  DHL Economy December 13, 2016*
  Standard December 7, 2016*
  Postal November 30, 2076*
Eastern Europe DHL Express December 15, 2016*
  DHL Economy December 13, 2016*
  Standard December 6, 2016*
  Postal November 30, 2076*
Russian Federation DHL Express December 15, 2016*
  SPSR Express November 28, 2016*
Middle East DHL Express December 14, 2016*
  Aramex December 8, 2016*
  Postal November 30, 2016*
South Africa DHL Express December 15, 2016*
  DHL Economy December 13, 2016*
  Aramex December 1, 2016*
Africa DHL Express December 14, 2016*
China DHL Express December 15, 2016*
  SF Express December 8, 2016*
Hong Kong, Macao & Taiwan DHL Express December 16, 2016*
  DHL Economy December 13, 2016*
  SF Express December 8, 2016*
Japan DHL Express December 16, 2016*
  Yamato TA Q BIN December 12, 2016*
South Korea DHL Express December 15, 2016*
  Wex24 via Korea Post December 9, 2016*
Singapore DHL Express December 15, 2016*
  Aramex December 8, 2016*
India DHL Express December 15, 2016*
  DHL Economy December 13, 2016*
  Aramex December 6, 2016*
Asia DHL Express December 14, 2016*
  DHL Economy December 12, 2016*
Australia DHL Express December 15, 2016*
  DHL Economy December 13, 2016*
  Standard (via Globegistics) December 13, 2016*
New Zealand DHL Express December 15, 2016*
  DHL Economy December 13, 2016*
  Postal (via Globegistics) December 13, 2016*
Pacific Islands DHL Express December 14, 2016*

*All orders must be placed by 1PM UTC -6.

International FAQ

What is Borderfree?

Borderfree is a Delaware company with offices at 292 Madison Avenue, Fifth Floor, New York, NY, USA 10017.

Borderfree is a groundbreaking global e-commerce solution that allows us to present our international shoppers with product prices in that country’s currency for most locations, aggressive international shipping costs, accurate and guaranteed taxes and duties and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How Do I make a Purchase?

Shopping with bcbg.com is easy; just add selected items to your shopping bag, then click "Shopping Bag" at the top right-hand corner of your browser window. To add items to your shopping bag:

  • Click the desired item and select the applicable size and quantity from the dropdown menu.
  • Click the "Add to Bag" button.
  • Click on the "Shopping Bag" icon at the upper right-hand corner of the screen to view the items in your bag.

To continue shopping, simply click the "X" in the upper right-hand corner of the box; to proceed to check out, click "Check Out".

To check out, click "Shopping Bag" at the top right-hand corner of your browser window. You will see the merchandise you have selected, including each item’s price.

To exit out of your shopping bag and continue browsing, click the "Continue Shopping" button at the lower left-hand corner of the screen. To continue checking out, click on "Proceed to Purchase".

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

Do I need to create an account to place an International order?

No. You do not need to create an account to place your international order; you can place international orders as a guest. Once you click "Proceed to Purchase", simply follow the steps in checkout where you will provide your Shipping and Billing information to complete the order.

How will I know how much my order will cost?

Just add items to your basket and click the Proceed to Purchase button. Borderfree calculates and displays the order total in designated Borderfree currency for your country, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. Select countries will have an "UNPAID" mention for taxes and duties, where the customer will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt of the package.

Are there any additional costs that will be due upon receipt of my order?

The order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery for most countries. Select countries will have an "UNPAID" mention for taxes and duties, where the customer will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt of the package. The order total (merchandise landed cost) cannot be guaranteed at checkout. If the due charges are not paid COD, the merchandise will be returned back to BCBGMAXAZRIA and the customer will not be refunded any of the shipping charges.

What currencies does Borderfree support?

Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, Interac Online, Alipay, Qiwi, iDEAL, Sofort Banking and UnionPay Online Payment.

What are my international shipping options?

You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read "BF*BCBG.com" where "BF" denotes the Borderfree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us via email at guestservices@us.bcbg.com or by phone at 972.421.9851, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. BCBGMAXAZRIA will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.

How do I find my size?

Click here to see our size charts.

How do I make a return?

To obtain a return label, you must follow the directions of our online return process. Once you have your packing slip and return label, simply follow the directions on your packing slip.

  • Email guestservices@us.bcbg.com with your name, email and order number, noting the items you wish to return, including product number, size and description, to obtain a Return Merchandise Authorization (RMA).
  • You will receive an email with instructions for returning the parcel along with details on the amount you will be refunded. Please allow 24 hours for the prepaid label to be processed and sent via email.
  • Please print this label and affix it to the return package and follow instructions on the Return Merchandise Authorization email.

When returning products, you are responsible for all return fees, including shipping cost for returning the products, taxes and duties.

See below for details about the return process and policy.

If you have any additional questions, please contact us via email at guestservices@us.bcbg.com or by phone at 972.421.9851, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.

What is your return policy for international orders?

We want you to be completely happy with your order. If for any reason you are not satisfied with your purchase, you may return unworn, unwashed or defective merchandise within 30 days. See “How do I make a return?” for additional information regarding our return process. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order. See below for additional information regarding our return policy:

  • Returns must be postmarked within 30 days from the date your order is received.
  • When returning products, you are responsible for all return fees, including shipping cost for returning the products, taxes and duties.
  • Items purchased on bcbg.com cannot be returned or exchanged at BCBGMAXAZRIA retail stores or partner stores.
  • All apparel must be returned unworn, unaltered and with all original tags attached.
  • Shoes must be returned unmarked and in the original shoe box.
  • Swimwear must be returned with the original sanitary lining and packaging intact.

Returns and Cancellations will be processed back by Borderfree to your original form of payment.

Please allow up to 14 days from receipt of your return at our returns facility in the United States for your credit to be processed with your financial institution.

If you have additional questions about how to make purchases on bcbg.com, feel free to contact BCBG Max Azria at guestservices@us.bcbg.com or 972.421.9851 for International customers, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.

Free International Shipping with Minimums

The following order minimums apply for Free Standard Shipping

US Free Ground Shipping – No limits

International Countries Minimum Order Currency
Afghanistan 350 USD
Albania 350 USD
Algeria 350 USD
Andorra 150 EUR
Angola 350 USD
Anguilla 350 USD
Antigua and Barbuda 200 USD
Armenia 350 USD
Aruba 200 USD
Australia No minimum AUD
Austria 150 EUR
Azerbaijan 350 USD
Bahamas 370 BSD
Bahrain 75 BHD
Bangladesh 16,000 BDT
Barbados 400 BBD
Belarus 350 USD
Belgium 150 EUR
Belize 400 BZD
Benin 223,000 XOF
Bermuda 200 USD
Bhutan 350 USD
Bolivia 1,400 BOB
Bonaire, Sint Eustatius and Saba 350 USD
Bosnia and Herzegovina 660 BAM
Botswana 350 USD
Brazil 200 USD
British Virgin Islands 350 USD
Brunei 200 USD
Bulgaria 300 BGN
Burkina Faso 223,000 XOF
Burundi 350 USD
Cambodia 850,000 KHR
Cameroon 223,000 XAF
Canada No minimum CAD
Cape Verde 350 USD
Cayman Islands 170 KYD
Central African Republic 223,000 XAF
Chad 223,000 XAF
Chile 120,000 CLP
China No minimum CNY
Christmas Island 510 AUD
Cocos (Keeling) Islands 510 AUD
Colombia 370,000 COP
Comoros Islands 350 USD
Congo, Democratic Republic of the 350 USD
Congo, Republic of the 223,000 XAF
Cook Islands 580 NZD
Costa Rica 110,000 CRC
Croatia 1,200 HRK
Curaçao 350 USD
Cyprus 150 EUR
Czech Republic 4,300 CZK
Denmark 1,200 DKK
Djibouti 350 USD
Dominica 200 USD
Dominican Republic 9,000 DOP
East Timor (Timor-Leste) 350 USD
Ecuador 200 USD
Egypt 1,500 EGP
El Salvador 200 USD
Equatorial Guinea 223,000 XAF
Eritrea 350 USD
Estonia 150 EUR
Ethiopia 350 USD
Falkland Islands (Malvinas) 350 USD
Faroe Islands 3,000 DKK
Fiji 350 USD
Finland 150 EUR
France No minimum EUR
French Guiana 150 EUR
French Polynesia 350 USD
Gabon 223,000 XAF
Gambia 350 USD
Georgia 350 USD
Germany No minimum EUR
Ghana 350 USD
Gibraltar 120 GBP
Greece 150 EUR
Greenland 3,000 DKK
Grenada 200 USD
Guadeloupe 150 EUR
Guatemala 1,600 GTQ
Guernsey 120 GBP
Guinea 350 USD
Guinea-Bissau 223,000 XOF
Guyana 350 USD
Haiti 350 USD
Holy See (Vatican City State) 150 EUR
Honduras 4,300 HNL
Hong Kong No minimum HKD
Hungary 49,000 HUF
Iceland 150 EUR
India 12,000 INR
Indonesia 2,400,000 IDR
Iraq 350 USD
Ireland 150 EUR
Isle of Man 350 USD
Israel 690 ILS
Italy 150 EUR
Ivory Coast 350 USD
Jamaica 23,000 JMD
Japan No minimum JPY
Jersey 120 GBP
Jordan 150 JOD
Kazakhstan 69,000 KZT
Kenya 350 USD
Kiribati 510 AUD
Kosovo 150 EUR
Kuwait 60 KWD
Kyrgyzstan 350 USD
Laos 350 USD
Latvia 150 EUR
Lebanon 555,000 LBP
Lesotho 350 USD
Liberia 350 USD
Libya 350 USD
Liechtenstein 190 CHF
Lithuania 150 EUR
Luxembourg 150 EUR
Macao 1,550 HKD
Macedonia 350 USD
Madagascar 350 USD
Malawi 350 USD
Maldives 3,000 MVR
Mali 223,000 XOF
Malta 150 EUR
Marshall Islands 350 USD
Martinique 150 EUR
Mauritania 350 USD
Mauritius 350 USD
Mayotte 150 EUR
Mexico No minimum MXN
Micronesia 350 USD
Moldova 350 USD
Monaco 150 EUR
Mongolia 350 USD
Montenegro 150 EUR
Montserrat 200 USD
Morocco 3,600 MAD
Mozambique 350 USD
Myanmar 350 USD
Namibia 4,700 NAD
Nauru 510 AUD
Nepal 38,000 NPR
Netherlands 150 EUR
New Caledonia 350 USD
New Zealand 240 NZD
Nicaragua 5,300 NIO
Niger 223,000 XOF
Nigeria 350 USD
Niue 580 NZD
Norway 1,300 NOK
Oman 80 OMR
Pakistan 21,000 PKR
Palau 350 USD
Panama 200 PAB
Papua New Guinea 350 USD
Paraguay 900,000 PYG
Peru 600 PEN
Philippines 9,000 PHP
Poland 650 PLN
Portugal 190 EUR
Qatar 730 QAR
Reunion 150 EUR
Romania 660 RON
Russia 7,000 RUB
Rwanda 350 USD
Saint Barthélemy 150 EUR
Saint Kitts and Nevis 200 USD
Saint Lucia 200 USD
Saint Pierre and Miquelon 150 EUR
Saint Vincent and the Grenadines 350 USD
Samoa 350 USD
San Marino 150 EUR
Sao Tome and Principe 350 USD
Saudi Arabia 750 SAR
Senegal 223,000 XOF
Serbia 350 USD
Seychelles 350 USD
Sierra Leone 350 USD
Saint Maarten (Dutch side) 660 ANG
Slovakia 150 EUR
Slovenia 150 EUR
Solomon Islands 350 USD
Somalia 350 USD
South Africa 2200 ZAR
Spain 150 EUR
Sri Lanka 27,000 LKR
Suriname 350 USD
Swaziland 4,700 SZL
Sweden 1,500 SEK
Switzerland 190 CHF
Taiwan No minimum TWD
Tajikistan 350 USD
Tanzania 350 USD
Thailand 6,500 THB
Togo 223,000 XOF
Tonga 350 USD
Trinidad and Tobago 200 USD
Tunisia 350 USD
Turkey 420 TRY
Turks and Caicos Islands 200 USD
Tuvalu 510 AUD
UAE 750 AED
Uganda 350 USD
Ukraine 8,300 UAH
United Kingdom No minimum GBP
Uruguay 10,500 UYU
Uzbekistan 350 USD
Vanuatu 350 USD
Venezuela 2,300 VEF
Vietnam 350 USD
Wallis and Futuna 350 USD
Yemen 350 USD
Zambia 350 USD
Zimbabwe 350 USD