Terms & Conditions: http://www.Borderfree.com/terms
Borderfree is a Delaware company with offices at 292 Madison Avenue, Fifth Floor, New York, NY, USA 10017.
Borderfree is a groundbreaking global e-commerce solution that allows us to present our international shoppers with product prices in that country’s currency for most locations, aggressive international shipping costs, accurate and guaranteed taxes and duties and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Shopping with bcbg.com is easy; just add selected items to your shopping bag, then click "Shopping Bag" at the top right-hand corner of your browser window. To add items to your shopping bag:
To continue shopping, simply click the "X" in the upper right-hand corner of the box; to proceed to check out, click "Check Out".
To check out, click "Shopping Bag" at the top right-hand corner of your browser window. You will see the merchandise you have selected, including each item’s price.
To exit out of your shopping bag and continue browsing, click the "Continue Shopping" button at the lower left-hand corner of the screen. To continue checking out, click on "Proceed to Purchase".
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.
No. You do not need to create an account to place your international order; you can place international orders as a guest. Once you click "Proceed to Purchase", simply follow the steps in checkout where you will provide your Shipping and Billing information to complete the order.
Just add items to your basket and click the Proceed to Purchase button. Borderfree calculates and displays the order total in designated Borderfree currency for your country, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
The order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis.
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express and JCB.
You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
What will my credit card statement say?
Your credit card will be billed by Borderfree and your credit card statement will read "BF*BCBG.com" where "BF" denotes the Borderfree network.
Please contact us via email at firstname.lastname@example.org or by phone at 972.421.9851, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. BCBGMAXAZRIA will gladly assist you with any questions relating to your international order.
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.
Click here to see our size charts.
What is your return policy for international orders?
We want you to be completely happy with your order. If for any reason you are not satisfied with your purchase, please contact us via email at email@example.com or by phone at 972.421.9851, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day in order to obtain a Return Merchandise Authorization (RMA). We will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order. See below for additional information regarding our return policy:
Returns and Refunds.
Returns and Cancellations will be processed back by Borderfree to your original form of payment.
Please allow up to 14 days from receipt of your return at our returns facility in the United States for your credit to be processed with your financial institution.
If you have additional questions about how to make purchases on bcbg.com, feel free to contact BCBG Max Azria at firstname.lastname@example.org or 877.707.2224 in the United States or 972.421.9851 for International customers, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.
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