Ordering & Payment

Ordering

To add items to your shopping bag:

  • Click the desired item and select the applicable size and quantity from the dropdown menu.
  • Click the “Add to Bag” button.
  • Click on the “Shopping Bag” icon at the upper right-hand corner of the screen to view the items in your bag.
  • To continue shopping, simply click the “X” in the upper right-hand corner of the box; to proceed to check out, click “Check Out”.

To check out:

  • Click “Shopping Bag” at the top right-hand corner of your browser window. You will see the merchandise you have selected, including each item’s price and your subtotal. You will also have the option to select Gift Packaging and edit, remove, or move items to your Wishlist.
  • Enter your zip code and any applicable Promotion Codes at the bottom of the screen and click “Apply”.
  • If you are making your purchase as a gift, check “Is this a Gift?” (located under the Promotion Codes box) so that item prices will not be shown on your packing slip.
  • To exit out of your shopping bag and continue browsing, click the “Continue Shopping” button at the lower left-hand corner of the screen. To continue checking out, click on “Proceed to Purchase”.
  • Sign in, create an account, or choose to proceed as a guest—then follow the prompts to complete your purchase.

When your purchase is complete, you will receive an order confirmation email at the address you provided. Save this email for your records, as it includes an order number that you can use to check the status of your purchase on your My Account page.

If you have additional questions about how to make purchases on bcbg.com, feel free to contact us via email at guestservices@us.bcbg.com or by phone at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST.

Payment

bcbg.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover and Paypal. We are unable to accept checks, cash or money orders. Please see below for additional payment information.

  • In order for us to accept payment, your billing and credit card addresses must match.
  • bcbg.com is not responsible for shipping issues due to typographical errors.
  • Immediately upon purchase, a preauthorization will be placed on your card for your order amount plus $1 to cover any additional taxes. Your card will not actually be charged until your order ships.
  • If you are an international customer, please click here to locate a BCBGMAXAZRIA store near you.
  • Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.

Taxes

bcbg.com is required to collect local sales tax in states where BCBGMAXAZRIA Group has a physical presence. We currently collect sales tax for deliveries to the following states: AL, AZ, CA, CO, CT, DC, DE, FL, GA, Guam, HI, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, OR, PA, PR, SC, TN, TX, UT, VA, VI, VT, WA, and WA.

To locate a BCBGMAXAZRIA store in your area, click here.

Change/cancel existing order

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

However, returning or exchanging your purchase is easy; for additional information, please visit our returns page or contact us via email at guestservices@us.bcbg.com or by phone at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST. We apologize for any inconvenience and look forward to assisting you!

Backorder/pre-order

We sometimes have merchandise for sale that has not yet been received by our distribution center, or that has sold out and is being restocked. You may still order these items, and we’ll ship your purchase to you when we receive your merchandise. See below for additional information regarding backordered items.

  • The expected ship date for backordered/pre-order merchandise is listed when you add an item to your shopping bag. We will contact you via email if the date changes.
  • Immediately upon purchase, a preauthorization will be placed on your card for your order amount plus $1 to cover any additional taxes. Your card will not actually be charged until your order ships.
  • Orders are subject to verification and acceptance before shipping. bcbg.com is not responsible for typographical errors.

If you decide that you no longer want an item that you have purchased on backorder or pre-order, you may cancel your order; for more information, contact us via email at guestservices@us.bcbg.com or by phone at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST.

Gift wrap/packaging

To select BCBGMAXAZRIA Signature gift packaging, click on “Choose Packaging Options” in your Shopping Bag during the checkout process. See below for additional information regarding gift packaging.

  • Gift packaging is available for $7.00 per item.
  • Upon selecting BCBGMAXAZRIA Signature packaging, you will have the option of creating a personalized gift message. Gift messages are not available with our Basic Packaging.
  • Footwear and some of our larger items cannot be gift wrapped. If an item is not eligible for gift packaging, a note will appear under “Packaging” in your Shopping Bag.

Price Adjustments

If an item that you have purchased from bcbg.com goes on temporary sale or is permanently marked down within 10 days from the date of your purchase, you may contact us for a one-time price adjustment on that item. Credit will be applied back to your original form of payment.

If you place an order during a promotion and would like to exchange your item for a different size but still retain the sale price, simply contact us within our 30-day return window to process an exchange.

We are unable to offer price adjustments for BCBGMAXAZRIA merchandise purchased at BCBGMAXAZRIA boutiques or other stores. Please contact the store directly for assistance.

To obtain a price adjustment, or if you have any questions, please contact us via email at guestservices@us.bcbg.com or by phone at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST.

Your Account

Registering with bcbg.com is easy! Simply click on the “My Account” link at the top of any page and follow the prompts to sign up. You’ll enjoy the following exciting benefits through your bcbg.com account:

Quick and Easy Checkout

Store your information for a quick checkout every time. You’ll also be able to track your packages and view your order history.

Personalized Profile

Build a profile including your payment options, customer information, and address book.

Wish List

Mark all of your favorite items for future reference. You can also share items on your wish list with friends and family.

Email Updates

You’ll always be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email we send you.

Calendar

This is where we’ll share our favorite events and ideas, so you can stay in the loop – there’s something for every day of the month!

Forgotten Password

To re-set a forgotten password, simply click “My Account” at the upper right-hand corner of your browser window, then click on “Forgot your password?” in the pop-up box and enter your email address when prompted to do so. We will send you an email with a link to your password information.

Redeeming Promotional Code

We occasionally run offers that require you to enter a promotion code in order to obtain your discount. When placing your order, simply follow the steps below to redeem your discount.

  • When beginning the checkout process, type the code into the “Promotion Code” box at the lower right-hand corner of your Shopping Bag and click on “Apply”.
  • Check to ensure that your discount has been applied under “Discount” at the right-hand side of the screen, then click on “Proceed to Purchase”.

For further assistance, please contact us via email at guestservices@us.bcbg.com or by phone at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST.

International Orders

We appreciate your interest in shopping with bcbg.com, and regret to inform you that we are currently unable to ship products to countries outside of the US. We apologize for any inconvenience this may cause. To see a list of stores in your area, please visit our international store locator.

We’re working to bring international shipping to you as soon as possible—in the meantime, be sure to check back frequently so that you can take advantage when this service becomes available!