International Ordering

BCBGMAXAZRIA has hired Borderfree, Inc. (“Borderfree”) to enable shipping to 100 countries and territories. International shoppers now get the benefit of seeing product prices in their local currency in most countries (some countries will see prices in US Dollars,) guaranteed order totals, cost-effective international shipping and much more. Please note that international purchases will be subject to Borderfree’s Terms & Conditions and Privacy Policy available through the links below.

Terms & Conditions: http://www.Borderfree.com/terms

Privacy Policy: http://www.Borderfree.com/privacy

International FAQ

What is Borderfree?

Borderfree is a Delaware company with offices at 292 Madison Avenue, Fifth Floor, New York, NY, USA 10017.

Borderfree is a groundbreaking global e-commerce solution that allows us to present our international shoppers with product prices in that country’s currency for most locations, aggressive international shipping costs, accurate and guaranteed taxes and duties and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How Do I make a Purchase?

Shopping with bcbg.com is easy; just add selected items to your shopping bag, then click "Shopping Bag" at the top right-hand corner of your browser window. To add items to your shopping bag:

  • Click the desired item and select the applicable size and quantity from the dropdown menu.
  • Click the "Add to Bag" button.
  • Click on the "Shopping Bag" icon at the upper right-hand corner of the screen to view the items in your bag.

To continue shopping, simply click the "X" in the upper right-hand corner of the box; to proceed to check out, click "Check Out".

To check out, click "Shopping Bag" at the top right-hand corner of your browser window. You will see the merchandise you have selected, including each item’s price.

To exit out of your shopping bag and continue browsing, click the "Continue Shopping" button at the lower left-hand corner of the screen. To continue checking out, click on "Proceed to Purchase".

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

Do I need to create an account to place an International order?

No. You do not need to create an account to place your international order; you can place international orders as a guest. Once you click "Proceed to Purchase", simply follow the steps in checkout where you will provide your Shipping and Billing information to complete the order.

How will I know how much my order will cost?

Just add items to your basket and click the Proceed to Purchase button. Borderfree calculates and displays the order total in designated Borderfree currency for your country, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

The order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

What currencies does Borderfree support?

Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express and JCB.

What are my international shipping options?

You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Note: At this time we are not able to ship to the province of Quebec, Canada.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read "BF*BCBG.com" where "BF" denotes the Borderfree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us via email at guestservices@us.bcbg.com or by phone at 972.421.9851, seven days per week, between the hours of 10 A.M. and 12 A.M. EST/EDT and BCBGMAXAZRIA will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.

How do I find my size?

Click here to see our size charts.

What is your return policy for international orders?

We want you to be completely happy with your order. If for any reason you are not satisfied with your purchase, please contact us via email at guestservices@us.bcbg.com or by phone at 972.421.9851, seven days per week, between the hours of 10 A.M. and 12 A.M. EST/EDT in order to obtain a Return Merchandise Authorization (RMA). We will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order. See below for additional information regarding our return policy:

  • Returns must be postmarked within 30 days from the date your order is received.
  • When returning products, you are responsible for all return fees, including shipping cost for returning the products, taxes and duties.
  • Items purchased on bcbg.com cannot be returned or exchanged at BCBGMAXAZRIA retail stores or partner stores.
  • All apparel must be returned unworn, unaltered and with all original tags attached.
  • Shoes must be returned unmarked and in the original shoe box.
  • Swimwear must be returned with the original sanitary lining and packaging intact.

Returns and Refunds.

Returns and Cancellations will be processed back by Borderfree to your original form of payment.

Please allow up to 14 days from receipt of your return at our returns facility in the United States for your credit to be processed with your financial institution.

If you have additional questions about how to make purchases on bcbg.com, feel free to contact BCBG Max Azria at guestservices@us.bcbg.com or 877.707.2224 in the United States or 972.421.9851 for International customers, seven days per week between the hours of 10 A.M. and 12 A.M. EST/EDT.

Free International Shipping

The following order minimums apply for Free Standard Shipping

US Free Ground Shipping – No limits

International Countries Minimum Order Currency
Antigua and Barbuda 200 USD
Aruba 200 USD
Australia 215 AUD
Austria 150 EUR
Bahrain 75 BHD
Bangladesh 16,000 BDT
Barbados 400 BBD
Belgium 150 EUR
Belize 400 BZD
Bermuda 200 USD
Bolivia 1,400 BOB
Brazil 200 USD
Brunei 200 USD
Bulgaria 300 BGN
Cambodia 850,000 KHR
Canada No minimum CAD
Cayman Islands 170 KYD
Chile 120,000 CLP
China 1,200 CNY
Colombia 370,000 COP
Costa Rica 110,000 CRC
Croatia 1,200 HRK
Cyprus 150 EUR
Czech Republic 4,300 CZK
Denmark 1,200 DKK
Dominica 200 USD
Dominican Republic 9,000 DOP
Ecuador 200 USD
Egypt 1,500 EGP
El Salvador 200 USD
Estonia 150 EUR
Finland 150 EUR
France 150 EUR
French Guiana 150 EUR
Germany 150 EUR
Gibraltar 120 GBP
Greece 150 EUR
Grenada 200 USD
Guadeloupe 150 EUR
Guatemala 1,600 GTQ
Guernsey 120 GBP
Honduras 4,300 HNL
Hong Kong 1,550 HKD
Hungary 49,000 HUF
Iceland 150 EUR
India 12,000 INR
Indonesia 2,400,000 IDR
Ireland 150 EUR
Israel 690 ILS
Italy 150 EUR
Jamaica 23,000 JMD
Japan 20,000 JPY
Jersey 120 GBP
Jordan 150 JOD
Kuwait 60 KWD
Latvia 150 EUR
Liechtenstein 190 CHF
Lithuania 550 LTL
Luxembourg 150 EUR
Macao 1,550 HKD
Maldives 3,000 MVR
Malta 150 EUR
Martinique 150 EUR
Mexico No minimum MXN
Monaco 150 EUR
Montserrat 200 USD
Netherlands 150 EUR
New Zealand 240 NZD
Nicaragua 5,300 NIO
Norway 1,300 NOK
Oman 80 OMR
Pakistan 21,000 PKR
Panama 200 PAB
Paraguay 900,000 PYG
Peru 600 PEN
Philippines 9,000 PHP
Poland 650 PLN
Portugal 190 EUR
Qatar 730 QAR
Reunion 150 EUR
Romania 660 RON
Russia 7,000 RUB
Saint Kitts and Nevis 200 USD
Saint Lucia 200 USD
Saudi Arabia 750 SAR
Singapore 250 SGD
Slovakia 150 EUR
Slovenia 150 EUR
South Africa 2200 ZAR
Spain 150 EUR
Sri Lanka 27,000 LKR
Sweden 1,500 SEK
Switzerland 190 CHF
Taiwan 6,100 TWD
Thailand 6,500 THB
Trinidad and Tobago 200 USD
Turkey 420 TRY
Turks and Caicos Islands 200 USD
UAE 750 AED
United Kingdom 120 GBP