Terms & Conditions: http://www.Borderfree.com/terms
Borderfree is a Delaware company with offices at 292 Madison Avenue, Fifth Floor, New York, NY, USA 10017.
Borderfree is a groundbreaking global e-commerce solution that allows us to present our international shoppers with product prices in that country’s currency for most locations, aggressive international shipping costs, accurate and guaranteed taxes and duties and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Shopping with bcbg.com is easy; just add selected items to your shopping bag, then click "Shopping Bag" at the top right-hand corner of your browser window. To add items to your shopping bag:
- Click the desired item and select the applicable size and quantity from the dropdown menu.
- Click the "Add to Bag" button.
- Click on the "Shopping Bag" icon at the upper right-hand corner of the screen to view the items in your bag.
To continue shopping, simply click the "X" in the upper right-hand corner of the box; to proceed to check out, click "Check Out".
To check out, click "Shopping Bag" at the top right-hand corner of your browser window. You will see the merchandise you have selected, including each item’s price.
To exit out of your shopping bag and continue browsing, click the "Continue Shopping" button at the lower left-hand corner of the screen. To continue checking out, click on "Proceed to Purchase".
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.Do I need to create an account to place an International order?
No. You do not need to create an account to place your international order; you can place international orders as a guest. Once you click "Proceed to Purchase", simply follow the steps in checkout where you will provide your Shipping and Billing information to complete the order.How will I know how much my order will cost?
Just add items to your basket and click the Proceed to Purchase button. Borderfree calculates and displays the order total in designated Borderfree currency for your country, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.Are there any additional costs that will be due upon receipt of my order?
The order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.What currencies does Borderfree support?
Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis.What payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express and JCB.What are my international shipping options?
The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
|Canada||1-12 business days|
|United Kingdom||2-6 business days|
|Australia and New Zealand||3-7 business days|
|Ireland||2-10 business days|
|Mexico||2-6 business days|
|Central America and the Carribean||2-7 business days|
|South America||2-8 business days|
|Europe||2-8 business days|
|Japan||2-8 business days|
|Hong Kong||2-8 business days|
|Singapore||3-8 business days|
|Asia-Pacific||2-7 business days|
|South Asia||3-7 business days|
|Africa and the Middle East||2-10 business days|
|Iceland||3-6 business days|
|Russia Federation||5-15 business days|
Note: At this time we are not able to ship to the province of Quebec, Canada.
What will my credit card statement say?
Your credit card will be billed by Borderfree and your credit card statement will read "BF*BCBG.com" where "BF" denotes the Borderfree network.Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us via email at firstname.lastname@example.org or by phone at 972.421.9851, seven days per week, between the hours of 10 A.M. and 12 A.M. EST/EDT and BCBGMAXAZRIA will gladly assist you with any questions relating to your international order.Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.How do I find my size?
Click here to see our size charts.
What is your return policy for international orders?
We want you to be completely happy with your order. If for any reason you are not satisfied with your purchase, please contact us via email at email@example.com or by phone at 972.421.9851, seven days per week, between the hours of 10 A.M. and 12 A.M. EST/EDT in order to obtain a Return Merchandise Authorization (RMA). We will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order. See below for additional information regarding our return policy:
- Returns must be postmarked within 30 days from the date your order is received.
- When returning products, you are responsible for all return fees, including shipping cost for returning the products, taxes and duties.
- Items purchased on bcbg.com cannot be returned or exchanged at BCBGMAXAZRIA retail stores or partner stores.
- All apparel must be returned unworn, unaltered and with all original tags attached.
- Shoes must be returned unmarked and in the original shoe box.
- Swimwear must be returned with the original sanitary lining and packaging intact.
Returns and Refunds.
Returns and Cancellations will be processed back by Borderfree to your original form of payment.
Please allow up to 14 days from receipt of your return at our returns facility in the United States for your credit to be processed with your financial institution.
If you have additional questions about how to make purchases on bcbg.com, feel free to contact BCBG Max Azria at firstname.lastname@example.org or 877.707.2224 in the United States or 972.421.9851 for International customers, seven days per week between the hours of 10 A.M. and 12 A.M. EST/EDT.
Free International Shipping
US Free Ground Shipping – No limits
|International Countries||Minimum Order||Currency|
|Antigua and Barbuda||200||USD|
|Saint Kitts and Nevis||200||USD|
|Trinidad and Tobago||200||USD|
|Turks and Caicos Islands||200||USD|