FAQ

HOW DO I MAKE A PURCHASE?

Shopping with bcbg.com is easy; just add selected items to your shopping bag, then click “Shopping Bag” at the top right-hand corner of your browser window.

Click here for more detailed information on placing your order.

WHAT METHODS OF PAYMENT DOES bcbg.com ACCEPT?

bcbg.com currently accepts the following forms of payment: Visa, MasterCard, American Express, Discover and Paypal. We are unable to accept checks, cash or money orders.

Click here for more detailed information on methods of payment.

DO I HAVE TO SET UP AN ACCOUNT TO PLACE MY ORDER?

No—you do not need an account with bcbg.com in order to shop with us.

However, registering for an account with us is easy and provides you with the following benefits:

  • Quick and easy checkout
  • Personalized profile including payment options and address book
  • Wish list
  • Email updates: be the first to hear about product launches and exclusive events
  • Calendar of events and ideas

To create your account, simply click here

WHAT DOES IT MEAN IF AN ITEM IS ON PRE-ORDER?

Pre-order merchandise is any item that is available for sale but has not yet been received by our distribution center. Or, that has sold out and is being restocked.

HOW DO I REDEEM A PROMOTIONAL CODE?

While we often offer promotions that are automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code. To redeem an offer using a promotional code, simply follow the steps below.

  • When beginning the checkout process, type the code into the “Promotion Code” box at the lower right-hand corner of your Shopping Bag and click on “Apply”.
  • Check to ensure that your discount has been applied under “Discount” at the right-hand side of the screen, then click on “Proceed to Purchase”.

For further assistance, please contact us via email at guestservices@us.bcbg.com or by phone at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST.

WILL BCBG.COM CHARGE SALES TAX ON MY ORDER?

bcbg.com is required to collect local sales tax in states where BCBGMAXAZRIA Group has a physical presence. We currently collect sales tax for deliveries to the following states: AL, AZ, CA, CO, CT, DC, DE, FL, GA, Guam, HI, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, OR, PA, PR, SC, TN, TX, UT, VA, VI, VT, WA, and WA.

To locate a BCBGMAXAZRIA boutique in your area, click here.

 

CAN I CANCEL MY ORDER?

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

However, returning or exchanging your purchase is easy; for additional information, please visit our returns page or contact us via email at guestservices@us.bcbg.com or by phone at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST. We apologize for any inconvenience and look forward to assisting you!

DO YOU SHIP TO PO BOXES?

Yes; we are able to deliver to PO boxes, as well as APO/FPO addresses.

HOW CAN I TRACK MY ORDER?

Tracking your order with bcbg.com is easy! Simply go to the “Track Your Order” page where you will input your order number and email address to check the status of your order.  If you are registered with bcbg.com, you can also track your order through “My Account”.

WHAT IS THE CUT-OFF TIME FOR EXPRESS DELIVERY?

Orders for express delivery may be placed Monday through Thursday before 3 p.m. EST. Click here to learn more about our other shipping options.

If you have further questions regarding express shipping, please contact us via email at guestservices@us.bcbg.com or by phone at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST. We apologize for any inconvenience and look forward to assisting you!

WHEN WILL MY ORDER ARRIVE AND HOW MUCH WILL SHIPPING COST?

You will be able to see an estimated arrival date for your order during the checkout process. For more information on delivery and to see shipping charges to your destination, please view our shipping information page.

HOW DO I RETURN OR EXCHANGE MY ORDER?

bcbg.com has provided a pre-paid return label to make your return simple; simply follow the directions on your packing slip. Click here to for more information on making returns and exchanges.

I LOST MY RETURN LABEL; CAN I GET A REPLACEMENT?

If you have lost your packing slip and pre-paid return label, we can provide you with a replacement pre-paid return label. Please contact us at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST.

WHEN I MAKE A RETURN, WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

For returns made within the date range specified in our return policy, you will be refunded the full value of your order, minus original and return shipping charges.

HOW LONG WILL IT TAKE FOR MY REFUND TO COME THROUGH?

Please allow us approximately 14 business days to process returns; we will send you a confirmation email when your return is complete. Depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account. See our Refunds section for more information.

CAN I HAVE MY ORDER SHIPPED TO MULTIPLE ADDRESSES?

Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.

CAN I HAVE MY ORDER SHIPPED TO ADDRESSES OUTSIDE THE UNITED STATES?

For international ordering information click here.

HOW CAN I RETRIEVE A LOST PASSWORD?

To re-set a forgotten password simply click “My Account” at the upper right-hand corner of your browser window, then click on “Forgot your password?” in the pop-up box and enter your email address when prompted to do so. We will send you an email with a link to your password information.

DO YOU OFFER GIFT WRAPPING?

To select BCBGMAXAZRIA Signature gift packaging, click on “Choose Packaging Options” in your Shopping Bag during the checkout process. See below for additional information regarding gift packaging.

  • Gift packaging is available for $7.00 per item
  • Upon selecting gift packaging, you will have the option of creating a personalized gift message.
  • Footwear and some of our larger items cannot be gift wrapped. If an item is not eligible for gift packaging, a note will appear under “Packaging” in your Shopping Bag.

CAN I RETURN AN ITEM I PURCHASED ONLINE TO AN BCBGMAXAZRIA RETAIL STORE?

Unfortunately, bcbg.com is unable to process returns for items purchased at BCBGMAXAZRIA stores through our Web returns center. Please return your items to the store where you purchased them or to the store closest to your home. Click here to locate a store near you. Returns and exchanges for items purchased in-store must be made within 10 days of the date of purchase.

BCBGMAXAZRIA merchandise purchased at independent boutiques and department stores must be returned to that store. Please contact the individual retailer for their return policy.

HOW CAN I BE NOTIFIED OF WEB PROMOTIONS AND SPECIAL OFFERS?

Sign up for our emails here to be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive from us.

DO YOU HAVE A QUESTION WE DIDN’T ANSWER HERE?

We’re glad to offer our assistance. Contact us via email at guestservices@us.bcbg.com or by phone at 1-877-707-2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST. We look forward to speaking with you!